Return & Refund Policy

This policy explains two separate things: (1) your statutory right to cancel an order under UK law, which applies regardless of the reason, and (2) our own extended 30-day returns policy, which is more generous than the legal minimum. Where the two overlap, whichever gives you the better outcome applies.

Your Legal Right to Cancel (14 Days)

If you are a consumer shopping from the UK, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of receiving your item(s), for any reason and without needing to give a justification.

To exercise this right, you simply need to tell us you wish to cancel — for example, by emailing us at info@bewafashion.uk — within 14 days of receiving your order. You then have a further 14 days from telling us to send the item(s) back to us.

Once we receive the returned item(s), we will refund you within 14 days, including the standard delivery cost of your original order. The standard delivery cost of the return is for the customer and won't be paid back by us. We will refund you using the same payment method you used for the order, at no extra fee.

For this statutory cancellation right, you are allowed to inspect and try on the item in the way you would in a shop. We may make a deduction from your refund if the item shows signs of use or handling beyond what is necessary to establish its nature and function (for example, if tags have been removed or the item shows wear beyond trying it on).

Our Extended 30-Day Return Policy

In addition to your statutory right above, we offer a 30-day return policy, giving you 30 days after receiving your item to request a return for a full refund or exchange.

To be eligible for a return under this extended policy, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at info@bewafashion.uk. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return may not be accepted — please contact us first, whether you are exercising your statutory 14-day right to cancel or returning under our extended 30-day policy, so we can guide you through the process.

You can always contact us with any return question at info@bewafashion.uk.

Faulty, Damaged, or Incorrect Items

Please inspect your order upon receipt and contact us immediately at info@bewafashion.uk if an item is faulty, damaged, or if you've received the wrong item. If you don't send us an email and we receive a faulty or damaged item, you will be charged for the item + for the shipping costs.

Separately from your right to change your mind (Sections 1 and 2 above), the Consumer Rights Act 2015 gives you additional rights if a product is faulty, not as described, or not fit for purpose. In particular, you have a short-term right to reject faulty goods and get a full refund within 30 days of receipt in most cases; after that, you may be entitled to a repair, replacement, or partial refund. These rights are in addition to, and are not affected by, the returns policy set out above and we do not charge you for returning faulty, damaged, or incorrect items.

Exceptions / Non-Returnable Items

Some items cannot be returned under our extended 30-day policy or, where the law permits, under your statutory right to cancel. These include:

Perishable goods (such as food, flowers, or plants);
Custom or personalised products (such as special orders or made-to-order items);
Personal care and beauty products, where the item's hygiene seal has been broken or removed after delivery;
Items that, due to carrier or safety restrictions on transporting hazardous materials, flammable liquids, or gases, cannot practically be returned by post or courier.

Please get in touch if you have questions or concerns about your specific item. This does not affect your rights under Section 4 if such an item is faulty, damaged, or incorrect.

Sale Items and Gift Cards

Items purchased on sale remain covered by your statutory 14-day right to cancel described in Section 1; we are not able to exclude that legal right. However, our extended 30-day return policy does not apply to sale items — these can only be returned within the standard 14-day statutory cancellation window.

Gift cards are non-returnable and non-refundable, except where required by law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days — though for cancellations made under your statutory right to cancel (Section 1), we will always refund you within 14 days of receiving the item back at the latest. Please remember it can take some extra time for your bank or card provider to process and display the refund.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at info@bewafashion.uk.