FAQ

Orders

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with your tracking number. You can use this tracking number to follow your parcel every step of the way. Please fill in the tracking number in the menu Track Your Order.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes once processing has begun.

I entered the wrong delivery address. What should I do?

Please contact our customer support immediately. If your order hasn't been dispatched yet, we'll update the address for you.

Shipping

Do you ship across the UK?

Yes! We deliver to customers throughout the United Kingdom.

How long does delivery take?

Most orders arrive within 5–10 business days. During busy periods or holidays, delivery may take slightly longer.

How much does shipping cost?

We offer FREE UK shipping on all orders.

Will I receive a tracking number?

Yes. Every order includes tracking, and you'll receive your tracking details via email once your parcel has been dispatched. Please fill in the tracking number in the menu Track Your Order.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order.

How do I start a return?

Simply contact our customer support team with your order number and reason for the return. We'll guide you through the process.

When will I receive my refund?

Once your returned item has been received and inspected, refunds are typically processed within 5–10 business days back to your original payment method.

Products

How do I choose the correct size?

Each product includes a detailed size guide. If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit.

Will the colours look exactly the same?

We aim to display colours as accurately as possible. However, slight differences may occur due to individual screen settings.

Are your products good quality?

Absolutely. We carefully select products that offer excellent quality, comfort and style at an affordable price.

Payments

Which payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods available at checkout. Please check our Payment Policy for more information.

Is my payment secure?

Yes. All payments are encrypted using secure SSL technology to ensure your personal information remains protected.

Customer Support

How can I contact you?

You can reach our customer support team via our Contact Us page or by email at info@bewafashion.uk or by phone on +447533526684. We aim to respond to all enquiries within 24–48 business hours.

What if my item arrives damaged or incorrect?

We're sorry if this happens. Please contact us within 48 hours of receiving your order and include photos of the item. We'll resolve the issue as quickly as possible.